The Industry View - taking a major AM100 group to record retention revenues

Speakers

• Katie Martin

  Customer Experience Director, Group 1

• Mike Widdup

  Group Director of Aftersales, Group 1

Speaker names, job titles and organisations only, as published in the organiser's programme. We do not reproduce biographies or photographs. Ask us to correct or remove a listing.

Also on Wednesday 11 November 2026

• 10:00 · Creating value in a more complex market
• 10:00 · Proving the value: getting real ROI from dealership technology
• 10:15 · Fixing the retention gap: data, AI and aftersales profit
• 11:00 · Fill the Funnel with Effective Enquiry Management
• 11:00 · EVs and hybrids – how you can better help private buyers pick their next car
• 11:45 · How much does battery health change a used EV’s value?