Customer strategy: Shifting the focus from acquisition to retention

Speakers

• Tim Stranack

  Regulatory & Trade Director, Community Fibre

• Neil Smith

  Chief Operating Officer, TalkTalk

• Hayden Shaw

  Insight Director, FDM CCS Insight

• Vasa Babic

  Head of EMEA, Actifai

• Sylwia Kechiche

  VP Industry Analysis, Opensignal

• Lutfu Kitapci

  Chief Customer Officer & MD of ISP, Hyperoptic

Speaker names, job titles and organisations only, as published in the organiser's programme. We do not reproduce biographies or photographs. Ask us to correct or remove a listing.

Also on Thursday 10 September 2026

• 09:00 · Redefining digital participation for the nations through a system based approach
• 09:40 · UK 2030: AI, innovation and productivity
• 10:20 · CXO Interview: G.Network
• 10:40 · Networking break
• 11:15 · AI Opportunity Clinic
• 11:15 · Introduction to the Zone