How can dealers remove friction from the buying journey?

Speakers

• Chris Lynch

  Director of Group Operating Functions, Howards Group

• Rob Wood

  Managing Director, Beechwood Derby

• Su Mawdsley

  Group Head of Compliance & Customer Experience, Chapelhouse Motor Group

Speaker names, job titles and organisations only, as published in the organiser's programme. We do not reproduce biographies or photographs. Ask us to correct or remove a listing.

Also on Wednesday 11 November 2026

• 10:00 · Creating value in a more complex market
• 10:00 · Proving the value: getting real ROI from dealership technology
• 10:15 · Fixing the retention gap: data, AI and aftersales profit
• 10:45 · The Industry View - taking a major AM100 group to record retention revenues
• 11:00 · Fill the Funnel with Effective Enquiry Management
• 11:00 · EVs and hybrids – how you can better help private buyers pick their next car